Shipping Policy
Shipping Policy
Order processing time
All orders typically take 2 business days to process before shipping.
Order processing will not begin until valid payment has been received. Business days are Monday through Friday, excluding Post Office and UPS holidays such as New Years Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
Delivery times are estimated and not guaranteed. From time to time, the availability of items in your order may change while we are processing your order. In this event, you will receive an email or phone call notifying you of the delay.
Shipping Time
We are shipping globally！
Continental US (excluding Alaska, Hawaii, Puerto Rico), Canada: Standard (7-15 business days)
UK: Standard (7-15 business days)
Canada: Standard (7-15 business days)
Australia and New Zealand: Standard (8-11 business days)
France, Germany, ltaly, Spain, Portugal: Standard (7-15 business days)
Vietnam, Thailand, Philippines, Singapore: Standard (7-15 business days)
Indonesia, Malaysia: Standard (10-20 business days)
Middle East: Standard (6-9 business days)
Rest of the World: Standard (7-20 business days)
Contact us at support@drpen-us.com for more information on shipping to specific countries.
Shipping location
We ship from Hong Kong now.
Shipping costs
Free Shipping Countries:
We are pleased to offer free shipping to the following countries: USA, Canada, Australia, New Zealand, Germany, France, Italy, Spain, Portugal, England, and various Southeast Asian countries.
Shipping Fees for Other Countries:
For customers outside the free shipping countries listed above, an additional shipping fee of $2.99 will apply to orders with a subtotal, of less than $49.
|
Country |
Shpping Time |
Shipping Cost |
|
United States |
7-15 business days |
Free Shipping |
|
Canada |
7-15 business days |
Free Shipping |
|
United Kingdom |
7-15 business days |
Free Shipping |
|
France, Germany, ltaly, Spain, Portugal |
7-15 business days |
Free Shipping |
|
Australia, New Zealand |
8-11 business days |
Free Shipping |
|
Germany, France, Italy, Spain, Portugal, England |
7-15 business days |
Free Shipping |
|
Indonesia, Malaysia |
10-20 business days |
Free Shipping |
|
Vietnam, Thailand, Philippines, Singapore |
7-15 business days |
Free Shipping |
|
Middle East |
6-9 business days |
Free Shipping |
|
Rest of the world |
7-20 business days |
Free Shipping |
Change shipping address
We can modify the delivery address for you when the package is not shipped.
Unfortunately, we cannot change the shipment once the product is in transit.
Over delivery time
International shipments may be delayed due to various factors. If your order is delayed, please contact us via email at support@drpen-us.com, and we will check the situation with the shipping company in time. Thank you for your understanding and support.
About tax
Imported goods/services may be subject to taxes and are governed by country laws. Dr.pen is not responsible for any tax invoices charged for its products. Please contact your local customs office for details and information.